Introduction

The Information Comunication Technology Centre (ICTC), formerly known as Computer Services Centre, was formed in 1986 with the mission "to create and maintain an IT environment at Universiti Brunei Darussalam that facilitates both global and local information access and exchange, to allow the strategic and effective deployment of IT to help the University improve its own campus-wide performance, to reach out into a new millennium, to efficiently achieve its academic, administrative and entrepreneurial objectives."

The Centre provides a comprehensive computing and networking infrastructure for the support of teaching and research functions of the University. The Centre also provides assistance in the purchase, maintenance and repair of all types of computing equipment.

FunCtion

Information Planning

• Developing and updating computing guidelines, policies and information services in the University.
• Conducting feasibility studies to meet the academic and administrative computing requirement.
• Developing and carry out plans to integrate the Centre with the academic and administrative needs.

academic computing support

• Assisting academic community in the use of IT based resources in the University.
• Providing software training, support and consultation.
• Maintaining computer laboratories.
• Co-operating with academic community in developing research systems.

administrative information system support

• Developing, implementing and maintaining information systems needed for the administration.
• Providing administrative end-user support and consultation.
• Promoting office automation.
• Aligning information services with the overall structure of the University and integrate its different areas.

software development

• Providing effective, reliable and secured application software services to the computing facilities in the University.
• Developing, implementing and maintaining applications software to meet users’ specific needs.
• Ensuring the integrity, availability and quality of computerised information systems which are crucial to the functioning of the University.

networking

• Managing Campus-wide network (UNet) and plan for its future expansion and upgrades.
• Providing internal and global on-line, e-mail, internet and intranet facilities
• Liaison with local and overseas network service providers for the upkeep of the network and global information access.

operations & maintenance

• Make sure the efficient, safe and secure operation of the University’s IT facilities.
• Co-ordination the maintenance of approved information and IT related teaching resources throughout University. Develop contingency, security and recovery plans.
• Suggesting technical standards for the implementation of University IT policies and to oversee adherence to these standards.
• Assisting in the purchase of approved acquisition of hardware and software throughout the University.
• Maintaining and upkeep the homepage and the intranet services of the University.

continuing education & training

• Providing training for users whenever necessary.
• Providing users with support and guidance for IT facilities, including courses on various aspects of IT so as to achieve a fully IT literate University community.
• Conducting IT related courses for the general public and government departments through continuing education program of the University.

community work & consultancy

• Promoting the usage of IT in the local community through seminars, product exhibitions and conducted visits to the Centre for public, schools and government departments.
• Providing consultancy services for the local business community and government departments.